FAQ | Smart Terminal Products and Solutions

How do you choose the right smart terminal solutions for a campus?

The right smart terminal solutions depend on the needs of different campus areas, including dormitories, academic buildings, administrative offices, cafeterias, and campus entrances. Newcapec offers smart access control terminals, smart locks, payment terminals, and IoT-based water and energy management devices, which can be integrated with a centralized platform for unified digital campus management.

What is the warranty period for Newcapec smart terminal devices?

The warranty period depends on the specific product, sales agreement and project terms. Please contact Newcapec to confirm the warranty policy for the specific model before placing an order.

Does Newcapec provide OEM/ODM services for schools, enterprises and factories?

Yes. Newcapec offers overseas clients a one-stop customization service that covers everything from product design, R&D validation, and hardware customization to mass production and technical support.

Does Newcapec support custom Logo for smart terminals?

Yes. We can provide customization services for product Logo, appearance, user interfaces and other product elements according to project requirements. The available customization options and minimum order requirements depend on the specific product and project.

Can the Newcapec water fertilizer integrated machine be controlled remotely?

Depending on the machine configuration and system architecture, the fertigation system can connect to a management platform through an IoT network, enabling remote equipment control and monitoring of operating status.

What is a water fertilizer integrated system?

A water fertigation system combines irrigation and fertilization by controlling the delivery and dosage of water and nutrients. It enables more precise irrigation and nutrient management for agricultural applications.

Do Newcapec remote smart electricity meters support prepayment function?

Yes. Our smart electric meters support prepayment management. Power consumption can be managed by combining electricity amount, account balance and remote control functions.

Can a smart electricity meter support remote meter reading?

Yes. Smart electricity meters with communication capabilities can automatically collect electricity consumption data and transmit it to a management platform, enabling remote meter reading and centralized energy data management.

Can your smart weighing checkout terminal be customized for specific project requirements?

Yes. Newcapec can customize the hardware structure, display, weighing module, identification method, payment methods, software functions, and system interfaces according to specific project requirements.

Can Newcapec smart payment terminals be used in campus cafeterias?

Yes. Smart payment terminals can be used in school cafeterias, dining halls, and other campus consumption settings, supporting multiple payment methods and can be integrated with campus consumption management platforms based on project requirements.

What access methods do Newcapec smart access control terminals support?

Newcapec access control terminals can support multiple authentication methods, including facial recognition, palm recognition, card, NFC, QR code and PIN/password authentication. Available methods vary by device model and configuration.

What should I do if the screen on a facial recognition access terminal is not working?

First, check the device power supply, power connection and wiring. If the device is receiving power but the screen remains blank, contact Newcapec technical support for further diagnosis of the device hardware and system status.

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